Payments

What are the payment methods available?

We support the following payment options at YorkieMoms.com:
  • Credit/ Debit Card (through Stripe)
  • Paypal

How can I know if my payment was successful or fail?

Notification will be sent via email within 24 hours upon completion of order confirmation. In the event if after the aforementioned period there is no confirmation, kindly contact us to clarify on purchase status.

Why was I charged with wrong amount in my order?

Your order might incur a shipping surcharge or bulky fee.

If your order was indeed charged with wrong amount, please contact us at contact@yorkiemoms.com. We will assist you immediately.

Do you keep my credit card details?

Your security is important to us and we take it very seriously. Every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is completed; it is submitted directly to our banks.

If you are using a credit card which is not under your name, please contact our customer support.

Where can I request an official receipt?

To request an official receipt, please send your request to contact@yorkiemoms.com. We will assist you right away.

All official receipts will be sent via email.